Refounds & Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


If you don't like your product after place an order, please email us within 12 hours to cancel your order.  If more than 24 hours, we will not be able to cancel it for you.  Because this is an international parcel, once the parcel is processed by the logistics company, it can't be cancel and refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@Exploreroptics.com. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@Exploreroptics.com.

 

Note: If your products need after-sales service, please contact customer service within the after-sales period.You need to take a picture of the damaged product including the details and send it to customer service.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Non-returnable factors include products that have been used for a while and don't like them.Product damage caused by human factors such as intentional scratches or other intentional damage within the warranty period.
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return of the Shipping Fee

If the customer doesn't like or need the item after receiving them, the customer has to bear the shipping fee.

In case of return due to quality problems, Exploreroptics.com will be responsible for round trip shipping fee.

If it is a quality problem, the customer needs to provide pictures or videos as the return certificate.